Terms of sale

1. Who sells to you

This online shop (agenda.edeck.me) belongs to:

• Owner: ETPRO Group
• Address: Barcelona
• Email: info@edeck.me

We are the seller and we are responsible for your order. In these terms, “we” means the owner above and “you” means the buyer.

2. Scope of these terms

These terms apply to the purchases you make on Agenda/BCN. By placing an order you accept them, in the version published at that time. We recommend that you save or print them.

If you buy as a consumer, you also have all the rights the law gives you, and nothing in these terms limits them. If you buy for the purposes of your trade, business or profession, the right of withdrawal and the consumer protection rules do not apply to you, unless we agree otherwise.

3. Products and prices

We sell physical goods, which we deliver to you, and digital products, which you download. The main characteristics of each product are on its page. For digital products, check the product page for the file format and any requirements to use it.

Prices include applicable taxes, unless we state otherwise next to the price (for example, “+ VAT”). If you buy as a business from another EU country with a valid VAT number, you can buy without Spanish VAT. Delivery costs depend on the destination and are shown before you pay.

We may also sell services and event tickets; the product page states what they consist of, when they are provided or held, and whether the right of withdrawal applies.

The price you pay is the one shown when you confirm the order. If a price is obviously wrong because of an error, we will tell you and you may choose to go ahead at the correct price or cancel the order and get back whatever you have paid.

4. How to buy

1. You add the products to the cart.
2. You give your details and, if anything needs to be shipped, the delivery address. You can buy with or without an account.
3. You choose the delivery and payment methods from those available.
4. You review the summary, with the total price, and confirm the order, which places you under an obligation to pay.

Until you confirm, you can go back and correct the cart and your details. We then send you the order confirmation by email. With the confirmation we send you these terms as you accepted them and the seller’s details. We keep a record of the order; you have a copy in that email and, if you have an account, in “My Orders”; without an account, in the order summary link in the email.

You can buy in any of the languages the shop is available in, those of its language selector. The contract is concluded in the language in which you make the purchase, and the order confirmation and the shipping notices reach you in that language.

To buy digital products you need an account: without one you will not be able to download them.

We send you the order summary by email; if you need an invoice, or prefer it on paper, ask us for it.

5. Payment

At the payment step you will see the payment methods we have enabled. They may be:

• Online payment: by card, PayPal or Bizum, through the relevant payment provider. Your card details go straight to the payment provider; we neither see nor store them.
• Bank transfer: we give you the account details and the payment reference. We prepare the order once we receive the money.
• Cash on delivery or payment in store: you pay when you receive or collect the order, following the instructions we give you. If the shop charges a surcharge for this payment method, it is shown to you before you confirm.
• Shop balance: if you have a balance in this shop, you can use it to pay for all or part of the order.

Until we receive payment, the order is shown as pending payment.

6. Delivery

Physical goods. We ship them to the address you give us, to the destinations shown when you choose the delivery method. Unless we state another time, we will deliver without undue delay and no later than 30 calendar days after the purchase. If we fail to deliver on time, you may give us an appropriate additional period and, if we fail to deliver within it, terminate the contract and get your money back.

The risk of loss of or damage to the goods passes to you when you, or a person you indicate (other than the carrier), receive them. If the parcel arrives damaged, note it with the carrier if you can and write to us as soon as possible.

Digital products. As soon as payment is confirmed, they are available for download in your account, under “Digital products”.

7. Cancelling the order before dispatch

If you cancel the order before it is shipped, you are exercising your right of withdrawal. If it is paid and awaiting shipment, you can do so with the “Cancel or withdraw from contract here” button in “My Orders”, if you have an account, or by writing to us at info@edeck.me. You can choose to have the amount added to your balance in this shop, to use in another purchase. Otherwise, we refund it to the payment method you used, within 14 days at the latest.

Cancellation does not cover digital products that are already available for you to download (see section 9). Once the order has been shipped it can no longer be cancelled, but you can withdraw from the purchase (section 8).

8. Right of withdrawal

8.1 Withdrawal period

If you are a consumer, you have the right to withdraw from the purchase within 14 calendar days without giving any reason. The period runs:

• For physical goods, from the day on which you, or a person you indicate (other than the carrier), receive the goods. If an order with several items is delivered separately, from the day on which you, or a person you indicate, receive the last of them. For regular deliveries of goods over a set period, the period runs from the first item (art. 104.b).
• For digital content not supplied on a tangible medium, from the day of the purchase.
• For services, if we sell them, from the day of the purchase.

8.2 How to withdraw

You only need to inform us of your decision before the period ends, in one of these ways:

• With the “Withdraw from contract here” button, which is on each order in “My Orders” if you have an account and, if you bought without an account, in the “Withdraw from contract here” link in the confirmation email and in the shipping notice. It opens a withdrawal statement with your name and the email for the acknowledgement, and you confirm it with “Confirm withdrawal”. For physical products the button is available until 30 days after dispatch or until 14 days after delivery, if we know the delivery date, whichever is later. If your period ends later (for example, because the parcel was delayed), email us.
• By sending us a clear statement at info@edeck.me, with your name and the order number, or any other unequivocal statement. If you have no account, this is by email.

You may use the model withdrawal form at the end of this page, but it is not obligatory. To meet the deadline, it is sufficient to send us your decision before the period has expired. If you withdraw with the button, we email you the acknowledgement immediately; if you write to us, we will send it by the same means.

8.3 Refund

We will refund all payments received from you, including the delivery costs, within 14 calendar days of the day on which we receive your decision to withdraw. We will not refund the supplementary cost if you chose a type of delivery other than the least expensive ordinary delivery we offer (art. 107.2).

We will use the same means of payment you used, unless you expressly agree otherwise, such as the balance of this shop; in any event, you will not incur any fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

8.4 Returning the goods

You must send back the goods, or hand them over to us, without undue delay and in any event no later than 14 calendar days from the day on which you inform us of your withdrawal, to this address: Barcelona. The deadline is met if you send back the goods before the period has expired. You will not have to send them back if we offer to collect them.

You will bear the direct cost of returning the goods. If the goods are bulky and cannot normally be returned by ordinary post, we will state the estimated cost of return on the product page.

For digital content there is nothing to send back: once you withdraw, you must stop using it and must not make it available to others.

8.5 Condition of the goods

You may handle the goods as you would in a shop, to establish their nature, characteristics and functioning. You are only liable for any diminished value resulting from handling other than that.

8.6 Services

If you buy a service and expressly ask us, with the tick box provided at checkout, to start providing it before the withdrawal period ends, and you then withdraw, you will pay us an amount proportionate to what has been provided until you inform us of your decision. If you did not ask us in that way, you will owe nothing for what was provided during the period.

9. When the right of withdrawal does not apply

By law, you cannot withdraw in the following cases, where they apply to your purchase:

• Digital content not supplied on a tangible medium, you lose the right only when, with your express consent (tick box at checkout) and your acknowledgement that you will thereby lose it, the download or access has begun, and after we have sent you the confirmation.
• Goods made to your specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.
• Goods which, after delivery, have been inseparably mixed with other items.
• Sealed audio or video recordings or computer software which were unsealed after delivery.
• Newspapers, periodicals or magazines, except subscriptions.
• Services that have been fully performed, if we began with your express consent and your acknowledgement that you would lose the right once they were fully performed.
• Leisure services for a specific date or period, such as event tickets.

Where a product falls into one of these cases, we say so on its page before you buy it.

10. Legal guarantee

We are liable for any lack of conformity of the products, that is, if they do not match their description, are not fit for their purpose or are defective:

• Physical goods: for 3 years from delivery.
• Digital content supplied in a single act: for 2 years from supply.
• Digital content or services supplied continuously: we are liable for conformity throughout the whole supply period.

If the lack of conformity becomes apparent within the first 2 years from delivery (for physical goods) or within the first year (for digital content), it is presumed to have existed at that time, unless we prove otherwise.

You may ask us, free of charge, to repair or replace the goods or, for digital content, to bring it into conformity. If that is impossible, disproportionate or not done within a reasonable time, you may ask for a price reduction or terminate the contract. To make a claim, write to us at info@edeck.me explaining the problem and, if possible, with photos. If it is impossible or excessively burdensome for you to claim against us as the seller, you may also claim directly against the producer (art. 125).

If we state a different guarantee period on the page of a second-hand product, it will not be shorter than one year. Any commercial guarantee given by the manufacturer is in addition to, and does not replace, this legal guarantee.

11. Customer service and complaints

For any question, issue or complaint, write to us at info@edeck.me. We will reply as soon as possible and, in any event, within one month.

Where the consumer rules of our region require it, complaint forms (“hojas de reclamaciones”) are available: ask us for one by email. You may also contact the consumer services of your town or region. If we are a member of the Spanish Consumer Arbitration System or another alternative dispute resolution body, we say so in these terms. If we do not resolve your complaint, we will tell you which alternative dispute resolution body is competent and whether we agree to use it.

12. The role of edeck.me

This shop is built with edeck.me, a platform for creating websites and online shops. edeck.me is not a party to the sales contract: it does not sell the products, set the prices or answer for the order. The seller who runs the shop is its owner, named in section 1.

If you create an account, the account belongs to edeck.me and works in every shop built with edeck.me. Your orders in this shop, and the data of those purchases, belong to this shop.

13. Personal data

We use your data to manage your order, delivery, payment and invoice, and to assist you. How we process it and what your rights are is explained in this shop’s privacy policy.

14. Governing law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, you keep the protection given to you by the mandatory rules of the country where you live, and you may bring proceedings before the courts of your place of residence.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use the “Withdraw from contract here” button in “My Orders” or, without an account, the link with the same name in your confirmation email.)

Last updated: 22/10/2026.